It is a pioneering public accountability initiative, under the impulse of the Councilor delegate of citizen participation, transparency and open government of the Madrid City Council, Pablo Soto, and the president of Transparency International Spain, Jesus Lizcano. Both institutions signed a collaboration agreement last April 5 to develop a Pact of Integrity, associated with the hiring of the support service for citizen care “Línea Madrid”. The company awarded this service will be responsible for facilitating the care provided by the city council to citizens through different channels (office of Citizens Assistance), telephone (number 010) and telematics (web portal www.madrid.es and account Of Twitter @Lineamadrid).

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